Youth TRIO Toolkit 1st Edition

EthnoCultural Youth Lens TRIO - cover page 





Published by Ethno-Cultural Council of Calgary (ECCC)

915 – 33 Street NE
Calgary, Alberta T2A 6T2
Tel: 403-263-9900 Fax: 403-262-8973

1st Edition, January 2016


© 2016 ECCC

Portions of this toolkit may be reproduced for non-profit or educational purposes. Prior written consent is required from Ethno-cultural Council of Calgary to reprint portions of this toolkit in other publications.

This publication is not for resale. ECCC publications may contain references to publications, trademarks, patents or copyright held by a third-party (‘‘third party material’’), identified with a credit to the source. This does not grant the user a license or right to that third party material. Users who wish to reproduce any third party material in this publication should seek permission from that third party.

Information in this toolkit was accurate at the time of printing. However, please check with the appropriate agencies and websites to ensure information is accurate before acting on it.


Building Bridges with Ethno-cultural Communities (BBEC)
Youth Engagement Initiative
Program Team

Writers and Trainers

Hagir Sail, Youth Facilitator
Hans Ocenar, BBEC Program Support
Bronwyn Brown
Sheeba Vijayan, BBEC Program Coordinator
Marichu Antonio, Executive Director

Support Staff
Halima Mohamud
ECCC NEW logo WITH slogan

Ethno-Cultural Council of Calgary (ECCC) is a community-based organization with a membership of 49 ethno-cultural organizations and over 40 individuals. ECCC was founded in 2002. Its mission is to facilitate the collective voice of Calgary’s ethno-cultural communities towards full civic participation and integration through collaborative action.


This toolkit was developed by the Program team of the Ethno-cultural Council of Calgary (ECCC) in collaboration with youth from ethno-cultural organizations, community members, newcomers, immigrant serving agencies and service providers in Calgary. We would like to thank all those who kindly provided their insightful input and support into the process.

Project Contributors

Youth – Ethno-cultural organizations
Youth – Community members
Newcomer Youth
Youth Volunteers
Immigrant Serving Agencies and Service Providers


Our Profile

Ethno-Cultural Council of Calgary (ECCC) is a community-based organization with a membership of 49 ethnocultural organizations and 40 individuals. ECCC was founded in 2002. Its mission is to facilitate the collective voice of Calgary’s ethno-cultural communities towards full civic participation and integration through collaborative action.

The Ethnocultural Youth LENS is a toolkit developed by the Program team of ECCC in collaboration with ethnocultural youth, ethnocultural organizations, community members, newcomers, immigrant serving agencies and service providers in Calgary. We would like to thank all those who kindly provided their insightful input and support into the process.

The main framework of this toolkit was developed by the ethnocultural youth brokers who participated in the Training Resource, Information & Orientation(TRIO)[*] workshop in September 26, 2015. The Youth Brokers are:

Ana Silva
Aseel Qazzaz
Asma Said
Brittany Walker
Fatima Belmoufid
Neba Tania Ayunwi
Shagufta Farheen
Shazia  Rahmani
Thao Nguyen



Every year, approximately 250,000 new immigrants enter Canada. According to Statistics Canada, approximately 21 percent of the total Canadian population is an immigrant. Among this immigrant population, 14 percent are under the age of 25 years old. Between 2008 and 2013, immigrant children and youth under 25 years old accounted for almost 34 percent of the newcomer population to Canada. Canada has approximately 10.3 million children and youth who are under 25 years old and 9 percent – close to 1 million – of these children and youth are immigrants.

These numbers reflect the increasing diversity of Canadian communities. Canada’s top three source countries (countries where immigrants come from to Canada) are China, India and the Philippines. Immigrants also come from countries in Africa, South and Central America and across Europe. This diversity is one of Canada’s greatest strengths. Immigrant youth and the children of immigrants to Canada are one of Canada’s greatest resources and sources of potential.

Research shows that immigrant youth are deeply involved in their communities, doing well in school and moving towards post-secondary education and careers (CITE). This is despite the fact that there are tremendous structural barriers facing immigrant families when they come to Canada. These barriers include poverty and a failure of Canadian employers to recognize international education, training or work experience.

Research by the Ethno-Cultural Council of Calgary, indicates that many people from immigrant communities have experienced forms of racial discrimination. These included being discriminated at work or being yelled at by a stranger, and told to “go back to your country.” Similarly, research shows that visible minority children as early as kindergarten have to deal with racist incidents and questions about their ethnic identity (Katz and Kofkin, 1997) The reality of discrimination facing immigrant families in Canada today means that more work needs to be done to empower and engage ethnocultural and immigrant families and communities. Efforts for social change must be led by impacted communities.

The Ethno-Cultural Council of Calgary believes that one important way of engaging communities and promoting social changes is by engaging and empowering young people within our communities. Youth can be powerful advocates for the kind of change they want to see in the world. They bring to their community engagement energy, courage and vision.

It is the energy and inspiration of Calgary’s youth – specifically youth from Calgary’s immigrant and ethnocultural communities – that inform this toolkit. The goal of this toolkit is to support youth who are working with their communities to make the world a more just and equitable place. The toolkit was a collaboration between staff at ECCC, led by the concerns, ideas and solutions of immigrant youth. We have collected it together here to share with others who may need a research such as this in their organizing.



Training Resource, Information, Orientation (TRIO) Toolkit


A Toolkit for Ethno-cultural Organizations

This toolkit is designed as a resource to help youth ethno-cultural community leaders and volunteers to effectively assist and enable youth newcomers to access community resources in Calgary. Because of the role the leaders and volunteers play in linking community members to services, they are referred to as Brokers in this toolkit.


The toolkit identifies how youth ethno-cultural leaders can assist newcomers to follow the steps identified on the Citizenship and Immigration Canada website ( before and after they arrive in Canada. The toolkit helps ethno-cultural communities connect youth newcomers to service providers so that they may access relevant programs and services. Guidelines in this toolkit are based on the experience of youth ethno-cultural volunteers who have partnered with service providers to assist newcomers.


Ways in which the TRIO toolkit can be used:

Orient youth newcomers

Provide youth newcomers and community members with information about settlement agencies and service providers

Train youth ethno-cultural leaders to provide support for effective delivery of services to youth newcomers by service providers


TOOLS to Get Started

Each step of the toolkit guides you in helping the youth newcomers establish themselves in Canada with particular reference to the resources and services in Calgary. You need not follow the steps in the toolkit in strict order as the needs or situation of the newcomer may differ. Choose the appropriate step and tools you require to help the newcomers in your community access resources and services.


The website addresses of some resources may have been changed. To experience easier access to online information, please check the link before providing it to newcomers.


For further information about the organizations, please contact the main number at the ECCC office.




Overview 1
Building Bridges with Ethno-cultural Communities Project 1
Youth Engagement Initiative   3

The Ethno-cultural youth Broker 5

Best Practices for Youth Engagement 12

Basic Information for Newcomer Youth 15
Tool 1: Getting To Know Canada  15
Tool 2:  Immigrant Serving Agencies 18
Tool 3: Organizing a Welcome Event for Newcomer Youth  25
Tool 4:  Applying for Canadian Identification  27
Tool 5: Education  30
Tool 6: Searching for Jobs in Calgary  35
Tool 7: Life Skills  45
Tool 8: Law   49
Tool 9: Culture, Parks & Recreation  55
Tool 10: Self- Care  62
Tool 11:  Health  65
Tool 12:  Advocacy  68

Bibliographical Sources 71

Useful Contacts 72

Additional Useful Sources & Information 75


1. Overview


What is the Building Bridges with

Ethno-cultural Communities (BBEC) program?

Building Bridges with Ethno-cultural Communities (BBEC) is a program that supports ethno-cultural communities to develop increased effectiveness and efficiency of their newcomer services. BBEC provides the Broker training workshop to the Youth Engagement Initiative:


To increase capacity, skills and volunteerism among youth ethno-cultural communities in supporting youth newcomer settlement services.

To strengthen collaboration between ethno-cultural organizations and service provider organizations in youth newcomer settlement and integration.

To provide opportunities for ECCC’s youth ethno-cultural community members to generate and share their perspective on issues that affect youth newcomer settlement programs, policies and service delivery.

To document and analyze best practices as well as the roles that youth ethno-cultural communities play in Calgary in order to identify relevant, effective and innovative approaches to settlement and integration of newcomers.


Program strategies are:

Provide training, information, tools and resources to youth from ethno-cultural communities relevant to services and resources available for newcomers


Promote collaboration between ethno-cultural communities, service providers and community resources


Improve understanding of the unique contributions and role of ethno-cultural communities in newcomer youth settlement and integration


Generate feedback and recommendations of youth from ethno-cultural communities on how to improve newcomer youth settlement programs, policies and services




Youth Engagement Initiative


What is the Youth Engagement Initiative program?


The Youth Engagement Project follows a Broker Model where youth are in the position to drive the change they want to see in their own communities.


We are building a core group of ethno-cultural youth who are trained as brokers who will carry out community action plans that will cultivate community development and build the capacity of their communities. We also work on creating a safe space (Youth Hub) for the youth to discuss and share the issues and barriers they face on the day to day basis.


The youth have identified the need to be empowered with knowledge on racism, discrimination and how to be Canadian without compromising their ethno-cultural background. We found that many of the participants are toiling with their identity and what it means to be Canadian some have said “l try to be more Canadian so I don’t practice my Filipino Culture so that I am not seen as less than the Canadians. But I realized no matter how hard I tried I will always be different (Filipino) youth participant”.


We hold sessions in which we discuss about racism and prejudice and also discuss identity and the diaspora phenomena and how practicing ones culture does not make them less Canadian. We also learn positive practices on how to spread the awareness and to positively advocate for a more inclusive place of living.

The target “youth” (government definition is 15-30 but from age 18 one is treated as an adult) between the ages of 18-30 (this is open to all ethno-cultural youth from new to multigenerational) because there are no programs for this age group. This is the age when one is creating themselves their ideals, principles and sense of identity and at the same time, this is when they face the barriers of being a visible minority or of ethno-cultural descent and not have the place of ability cope with it. In the long run the more aware we become, the more we advocate and the effective we will be in bringing on the change

2. The Ethno-cultural Youth Broker

2.1 Ethno-Cultural Youth Broker

An Ethno-cultural Youth Broker is a community youth leader or individual who

connects youth to culturally appropriate services and resources in the community.

collaborates with ethno-cultural organizations, service providers and immigrant serving agencies to enable them to provide more coordinated and efficient delivery of programs and services.



2.2  Why Should I be an Ethno-cultural Youth Broker?


Ethno-cultural organizations, community members and/or religious organizations are mainly the first contact for newcomers upon their arrival in Calgary.

It is essential for community organizations and their representatives to keep themselves updated on the services and programs available in Calgary.

An Ethno-cultural Youth Broker will

  • receive tools to increase understanding of the network of services available to newcomers and youth.
  • participate in workshops and networking activities that will strengthen bridging role.
    • Activities are organized to provide updated information
  • have access to updated and relevant information that will enable youth broker to better serve the needs of newcomers and youth.


2.3  Input from Participants of the Youth TRIO workshop

Youth Brokers play an important role as a:



Critical Thinker

Social Advocator

Youth Brokers have a Voice and/are involved in:

Connecting youth to broader society

Social activism

Building and maintaining Trust

Supporting Youth Initiatives

Youth Engagement

Sharing youth Resources and Information

Youth Brokers are appreciated for their:

Wide Knowledge of youth resources and information

Good listening skills



Respect for people and the environment











Can-do spirit


2.4 What does an Ethno-cultural Broker do?


An Ethno-cultural Youth Broker helps link community members to services they require.  The Broker supports and acts as a link, bridge, and advocate between ethno-cultural communities, the broader community, immigrant serving agencies and other service providers.


The ethno-cultural youth brings to the role of Broker his/her perspective on race, age, ethnicity, gender, education and socio-economic status.


The youth Broker can link with newcomers who may have similar perspectives, and bridge the gap between newcomers and various service providers and Immigrant Serving Agencies, focusing on the effective delivery of services. He/she can also help to bridge the gap between cultures, by introducing newcomers to aspects of Calgary’s culture, including the arts, sports and recreation. The Broker also engages communities and organizations in welcoming and providing culturally appropriate services to newcomers.


The Broker may also need to advocate on behalf of newcomers. Through active participation in community forums, workshops and community events, he/she can provide a perspective on issues, policies and programs that impact effective delivery of services for newcomers.



2.5 Roles and Responsibilities of a Broker


Trained brokers have played various roles in their outreach to the community. Some of the common roles are as follows:



Resource Support

Community Networker

Cross-cultural Connector


Motivator and Coach


An ethno-cultural youth broker is the most accessible and effective resource available to youth newcomers because of his or her unique ability to provide culturally appropriate services and culturally sensitive approaches. He or she can strengthen the bond that links newcomers and their respective communities. The Broker also serves as a strong complementary support in the continuous process of newcomer integration and settlement.



2.6 How to Prepare Yourself as a Youth Broker


The broker needs to develop skills and traits that will help in providing services that meet the unique cultural needs of the community. The following are three skills needed by brokers:


Respect Confidentiality

To better understand the programs and services that the newcomers require, certain information that is confidential in nature may be shared with brokers. Information such as personal data, finances and contact information are confidential. It is important for brokers to involve the newcomer if it is necessary that the information be shared.


Be Sensitive to Newcomers’ Needs

Brokers must be aware of the challenges faced by the newcomers who are settling in a new environment. Newcomers from some cultures may not feel comfortable to ask for help. “Even the simplest issue such as having the right amount of money to buy a transit ticket, is important for the newcomers…”   Brokers can use the TRIO Youth Toolkit as a guide in orienting the newcomers in their settlement.


Enhance Listening Skills

It is important to listen to the real needs of the newcomers and ask questions, reflect and paraphrase to ensure that you understand what the newcomers are communicating. Most importantly, brokers must set aside their own preconceptions and respond appropriately.

2.7 How to Connect with Newcomer Youth in our Communities

Brokers generally make contact with newcomer youth at educational institutions, community events, parties, community get-togethers and/or places of worship. Some of the ways to connect with newcomer youth include:

Maintain regular communication with community members and friends to keep yourself updated about the newcomer youth within the community

Meet with the newcomers and enquire about their settlement needs (preferably within the first week of arrival)

Provide information and resources to newcomer youth and their host families

Network at formal and informal events, educational institutions and/or agencies that provide services to immigrants and refugees

Approach and assist newcomers in the street, and in shops, libraries or any place/building. You can ask the person/s if they require assistance or information

Encourage your friends/community members to adopt a newcomer family

Provide volunteer services in groups that teach ESL or conversational ESL

Volunteer at an agency that helps immigrants and refugees

Organize an activity encouraging people to donate necessary item such as a television, computer, toaster oven, and teach newcomers how to use the items



People respond in accordance to how you relate to them…we can then do a lot of things that will contribute towards the progress of our society.

Nelson Mandela

Talk youth-friendly (without condescending)

Have a youth friendly environment, both in design and structure

Go where the youth go or create an environment where youth can go

Treat youth as equals: youth engagement is about both youth and organizations learning, sharing and growing

Include youth in decision-making processes: start a youth advisory board, 
support youth to join your board of directors (with mentors!)

Let their voice be heard: be an advocate for the youth in your organization

Teach youth new skills and learn from their new ideas and strategies

  • Have youth appropriate activities: not all young people who want to become
engaged want to be ‘committee members’
  • Give the youth an incentive to participate: make sure youth know what they 
will get out of the experience (references, honorariums, meals etc)

Make the experience count/matter: ensure that the work of the young people is meaningful

  • Try to be lenient and liberal: be aware that with the gifts young people bring; 
so do new challenges
  • Build a good relationship based on trust: we can’t assume that we will trust on 
day one…don’t expect me to trust you immediately when you won’t leave me 
alone in an office without a staff person

Respect, listen, understand and communicate

Allow youth based projects to take place: provide ownership to the experience

  • Provide youth with funding for them to take part in positive experiences: encouraging meaningful youth engagement sometimes does cost a little, invest 
in youth

Provide youth with transportation to and from engagement opportunities

  • Let the first meeting be asking the young people how they like to become engaged
  • Ask youth their opinion, show you care about the answer
  • Be non-judgmental

No rules, allow us to set our own guidelines and plan

Let us have a voice

Keep us informed

Allow us to help solve the problems




NOTE: This section can be used as a cross-reference to the Skills for Engagement Toolbox (found in the ECCC website) to identify ways to work within the ethno-cultural communities in the areas of involving the communities in empowering the youth to build on their cultural identity.




Tool 1: Getting To Know Canada


It is essential for the newcomer youth to know about Canada and Calgary so that they can understand and appreciate the culture, environment and the laws of the country and city.


Where can I find information on Canada and Calgary?


You can approach this topic by providing newcomer youth with information about Canada and Calgary, beginning with the fact that Canada is divided into the 10 provinces and three territories.  The resources listed below are sources of detailed information.


Interesting Facts about Canada and Calgary


Agencies Details
Living in Canada Website:
City of Calgary Website:



What information should I provide to help the newcomer youth adjust to life in Canada and Calgary?

You can introduce newcomers to specific aspects of living in Canada which will help them feel more confident in establishing themselves in the new surroundings. An excellent source would be the steps suggested by the IRCC’s guide for new immigrants moving to Canada, Start your life in Canada, which includes sections on the following topics:

  • Get to know Canada
  • Health care
  • Find a place to live
  • Plan your finances
  • Transportation
  • Improve your English & French
  • Connect with people in your community
  • Celebrate being Canadian
  • Get your credentials assessed



Agencies Details
Alberta Association of Immigrant Serving Agencies (AAISA)

Tel: 403-273-6232


Alberta Human Rights Commission

Tel: 780-427-7661


Immigration, Refugees and Citizenship Canada (IRCC)

Tel: 1-888-242-2100



Natural Resources Canada

Tel: 1-613-995-0947



Prepare for Life in Canada



Environment Canada



Youth Canada

Tel: 1-800-935-5555




You can obtain information pertaining to living in Calgary from the following sources:

Agencies Details
Live In Calgary



Living in Canada:

Calgary, Alberta







Tool 2:  Immigrant Serving Agencies and Programs for Newcomers


Immigrant serving agencies can help newcomer youth find the information and services they need to start their new life, including language training and help finding work.
Why should newcomer youth contact the immigrant serving agencies?


These agencies assist immigrants by giving them direction and guidance as they try to get established in their new surroundings.


Where can I find welcome and resettlement programs for newcomer youth?


Immigrant Serving Agencies provide a wide array of programs and services for newcomers. Guiding the newcomers to access the services of immigrant serving agencies is beneficial: It helps them to build their network of contacts in the wider community and accelerates their resettlement process.


Where can I find information about immigrant serving agencies?


There are various programs and services offered by these agencies.  Please see the following websites:


Agencies Details
Immigration, Refugees and Citizenship Canada (IRCC)

Tel: 1-888-242-2100


 Alberta Association of Immigrant Serving Agencies (AAISA)

Tel: (403) 273-2962

Fax: (403) 279-2694



Immigrant Sector Council of Calgary (ISCC)

Tel: (403) 263-1881

Fax: (403) 273-2694




What should I do to encourage the newcomers to access the services of the immigrant serving agencies?


Most newcomers will be anxious about travelling by themselves when they first arrive in Calgary.
It would be helpful to

  • prepare a list of the agencies located in each quadrant of the city (NW, NE, SW, SE) so the newcomers can easily see which agencies are close to their place of residence and/or easily accessible by bus or C-Train
  • accompany/arrange for a member to accompany them to and from the agency for the first visit
  • provide them with contact numbers of members who can advise them if they get lost while travelling alone
  • remind them to bring the contact numbers of their settlement practitioners with them so that they can keep them informed if they are running late
  • provide them with a bus schedule to avoid being stranded at the bus stop especially during bad weather
  • encourage them to carry a map of the city or district if they are driving


Contact immigrant serving agencies to find out which of them provide services and programs in the language that the newcomers are familiar with.


Contact the newcomer youth regularly to inquire about their visits to the immigrant serving agencies:

  • call or email them to inquire about their experience and get feedback about the services they received
  • provide them with explanations if they have not understood the information that they have been given
  • arrange for a member to accompany them should they feel that there is a barrier in communication or difficulty in understanding
  • assure them that you will find out about programs or services which the agency could not provide for the newcomers



Contact the immigrant serving agencies:

  • to inquire about the questions raised by the newcomers
  • to find out if a specified need of the newcomers can be met
  • to help the newcomers find appropriate services that will work for them


List of Immigrant Serving Agencies:


Agencies Details

Calgary Bridge Foundation for Youth


201, 1112B – 40 Avenue NE

Calgary, Alberta T2E 5T8

Tel:  (403) 230-7745  Fax: (403) 230-0774

Monday to Friday 8:30am – 4:30pm




Calgary Catholic Immigration Society

5th Floor, 1111 -11 Ave SW

Calgary, Alberta T2R 0G5

Tel:  (403) 262-5695  Fax: (403) 261-0955

Monday to Friday 8:00am – 5:00pm




Calgary Immigrant Educational Society

1723 – 40 Street SE

Calgary, Alberta T2A 7Y3

Tel:  (403) 235-3666  Fax: (403) 272-7455

Monday to Thursday 8:30am – 9:00pm
Friday 8:30am – 4:30pm
Saturday 9:00am – 5:30pm




Welcome Centre for Immigrants


Calgary Immigrant Women’s Association

#200, 138 – 4 Avenue SE

Calgary, Alberta T2G 4Z6

Tel:  (403) 263-4414  Fax: (403) 264-3914

Monday to Friday 9:00am – 4:30pm
Evening & weekend programs


Centre for Newcomers

1010, 999 – 36 Street NE

Calgary, Alberta T2A 7X6

Tel:  (403) 569-3325  Fax: (403) 248-5041

Monday to Friday 8:30am – 4:30pm



Immigrant Services Calgary

1200, 910 – 7 Avenue SW

Calgary, Alberta T2P 3N8

Tel: (403) 265-1120   Fax: (403) 266-2486

Monday to Wednesday 8:30am – 4:30pm
Thursday 8:30am – 7:00pm
Friday 8:30am – 1:30pm




Jewish Family Service Calgary

420 5920 – 1A Street SW

Calgary, Alberta T2H 0G3

Tel: (403) 287-3510   Fax: (403) 287-3735

Monday & Tuesday &Thursday 8:30 AM – 5:00pm
Wednesday 8:30 – 8:00 PM
Friday 8:30 AM – 2:00 PM



Centre Accueil Nouveaux Arrivants Francophones (CANAF) PO Box 5
Bureau 1601, 840 – 7 Ave SW
Calgary, AB T2P 3G2
Tel: (403) 532-6334   Fax: (403) 532-6331
Monday – Friday 8:30 – 4:30pm






Tool 3: Organizing a Welcome Event for Newcomer Youth


Newcomers feel welcome if they are given the opportunity to meet people in their community and build their social networks.


What can my organization do to welcome the newcomers?


You can organize the following types of events and invite resource speakers or service providers:

  • Newcomer Welcome Event
  • Newcomer Network Event – Job Search (Invite service providers to present)
  • Newcomer Network Event for Entrepreneurs
  • Newcomer Youth Event
  • Host Programs

You can organize different types of events conducted in the newcomers’ first language or in English:

  • Events that focus on needs specific to the ethno-cultural community such as sources of ethnic foods, location of faith centres, etc.
  • Cultural celebrations
  • Welcoming and networking events






Some ethno-cultural organizations organize newcomer welcoming events to give newcomers the opportunity to network with others in their ethno-cultural group. Please visit the for the complete list of ECCC member organizations.

N To involve other youth in your newcomer welcome events, consider holding the event in a community association and invite the members of other ethno-cultural organizations and/or community associations to participate.

(  ECCC (403) 263-9900      Contact numbers of ethno-cultural

:               List of community associations















Tool 4:  Applying for Canadian Identification


All newcomers require identification to apply for work, access government programs and benefits and for all personal matters such as opening bank accounts, accessing health care, registering in schools/educational institutions etc. The important Canadian identification documents are the Confirmation of Permanent Residence (PR) form, PR cards, Social Insurance Identification (SIN), Alberta Health Card and Driver’s Licence.


Where can newcomers obtain these identification documents?


The newcomers can apply for the various Canadian identification documents from the agencies listed below. You should advise the newcomers to bring along documents to prove their residency, identity and legal entitlement to be in Canada when they are applying for the identification. You can provide the newcomers with the checklist found in the following websites:

Agencies Identification Document Details
Immigration, Refugees and Citizenship Canada (IRCC) Permanent Resident Card

Tel: 1-888-242-2100



Service Canada SIN Card

Tel: 1-800-622-6232



Government of Alberta Alberta Health Care Insurance Card

Tel: Dial 310-000 then

(780) 427-1432



Government of Alberta Driver’s Licence

Tel: 310-0000



What should newcomers know about the identification documents and how to obtain them?


The newcomers may not be aware of the importance and confidentiality of some of the identification documents. You can prepare a guideline to inform them about the documents. An excellent source would be the details of “Carrying Identification and Travelling outside of Canada” in the IRCC website.


Agencies Details
Immigration, Refugees and Citizenship Canada (IRCC)

Tel: 1-888-242-2100



Government of Alberta

Tel: 310-0000 (toll free anywhere in Alberta).






Tool 5: Education


The newcomers must be informed that according to provincial law, education is compulsory for children/youth from the ages of six to sixteen. They should also be made aware of the opportunity for youth and adults to upgrade or learn new skills at educational institutions, agencies and service providers in Calgary.


Where can information on K-12 education in Calgary be found?


You can bring the newcomer youth and family to the nearest Public, Catholic or Charter school where they can get information on enrolling in schools. Newcomers can also contact the Admissions Department of the Calgary Board of Education (403-777-7373) and the Reception Centre at the Calgary Catholic School District (403-500-2575).


If necessary, you can provide the newcomers with information about the education system in Calgary from the following websites:


Agencies Details
Government of Alberta

Tel: 310-000



Immigration, Refugees and Citizenship Canada

Tel: 1-888-242-2100



Calgary Board of Education

Tel: (403) 777-7373


Registering your child



Transportation for your child



Diversity and learning support advisors



Calgary Catholic School District

Tel: (403) 500-2000



Calgary Economic Development Board

Tel: (403) 221-7831




Where can information on higher education and training be found?


Youth who need to be registered in post-secondary institutions can approach the various colleges or universities that offer the course of their choice. The following website provides information about post-secondary institutions in Calgary:


Agencies Details
Canada’s Higher Education & Career Guide Website:

Where can newcomers find information on learning English or upgrading their English language skills?


Information on learning English or upgrading English language skills can be found in the websites mentioned below. The newcomer should be made aware of the various free language training programs provided by the federal government for adult newcomers. These programs are conducted in cooperation with provinces, territories and non-governmental organizations.


Agency/Source Details
Working in Canada

Tel: 1 800 O-Canada


Website: Website:



Scholarships and Bursaries


There are many scholarships and bursaries available to students in Calgary. The following websites are a guide to some of these resources:


Agencies Details
Calgary Board of Education

Tel: (403) 249-3131

Fax: (403) 777-7839



Government of Alberta – Alberta Learning Information Service

Tel: 1-800-661-3753


Government of Canada – CanLearn

Tel: 1 800 O-Canada





Newcomers who wish to pursue further education should be advised to consider the various options of continuing their studies. The following websites are useful resources in helping them make that decision:


Agency Details
Service Canada

Tel: 1-888-742-3644





Other Resources and References


Agency Details
Human Resources and Skills Development Canada

Education Savings for a Child



Canada Student Loans Program



Tools to help learners, employers and practitioners take action on Literacy and Essential Skills



Government of Canada

Information for Programs of study at colleges and universities



Calgary Public Library[‡]

Resource information on a variety of subjects


Tool 6: Searching for Jobs in Calgary


Understanding and accepting the new environment and culture in Calgary can be a long process for some newcomers. Orienting them to the steps they can take to obtain a job will lighten the stress of adjusting to their new life in this great city.


Foreign Credentials and Qualifications


Advise the newcomer youth that in order to apply for work in their profession, trade, etc., they will need to get their foreign credentials or qualifications recognized. They should do this as soon as possible, as recognition of credentials may take some time.


Newcomer youth should approach the immigrant serving agencies for assistance. The Government of Canada website listed below is the place to begin.


Agency Details
Government of Canada

Tel: 1-888-854-1805










Assessment of Language Skills


Newcomers who require their language skills to be assessed can approach the following agency:


Immigrant Services Calgary

((403) 265-1120

Fax:(403) 266-2486


Immigrant Language and Vocational Assessment – Referral Centre (ILVARC)

This is the only language assessment centre in Calgary that is authorized to determine eligibility for the federally sponsored Language Instruction for Newcomers to Canada (LINC) program (free of charge for those who qualify).

English as a Second Language (ESL) Directory

A general guide to ESL programs and services offered by various institutions around Calgary.




Preparation for Working in Canada


Before providing the newcomers with information on preparing to work in Canada, advise them to review the questions in the following website:


Agency Details
Government of Canada

Toll-Free: 1 800 O-Canada





Some of the immigrant serving agencies have programs that teach newcomers job search strategies as well as providing support to immigrants in securing employment. Other service providers that also help newcomers are listed below:

Agencies Details
Government of Alberta

Tel: 310-0000 (toll-free anywhere in Alberta)

Website: 704


Alberta Business Education Services

Tel: (403) 232-8758

Fax: (403) 265-9368



Bow Valley College

Tel: (403) 410-1400



Bredin Institute

Tel: (403) 261-5775



Chinook Learning Services

Tel: (403) 777-7200



Making Changes Association

Tel: (403) 262-5776



Mount Royal University

Tel: (403) 440-5000

Website: 710


SAIT Polytechnic

Tel: (403) 284-7248



University Of Calgary

Tel: (403) 220-2866



YWCA Calgary

Tel: (403) 232-1583





What should the newcomers know about searching for the career of their choice in Calgary?


The newcomers should firstly consult the National Occupational Classification list. This website provides the job description, titles of related jobs, main duties of the job and education and experience requirements for jobs in Canada.



Agencies Details
Immigration, Refugees and Citizenship Canada

Tel: 1-888-242-2100


Human Resources and Skills Development Canada

Tel: 1-800-622-6232

Tel: (819) 994-5559



Examples of how some newcomers find jobs:


Every immigrant has a different experience in obtaining a job in Calgary. Some strategies are listed below:

  • Approach an immigrant serving agency to seek a mentor and secure a job through the mentor’s guidance and the network to which the mentor introduces you
  • Volunteer in sectors in which you are interested and obtain a job through the network built up by volunteering
  • Commence a job in a retail industry in a junior position and win promotion to a managerial position in the same company in recognition of dedication to the job and perseverance in advancing career
  • Enrol in an educational institution to upgrade to the equivalent Canadian qualification and later obtain a job in the occupation of choice
  • Attend a job search strategy program in an immigrant serving agency and obtain a job through the network developed by participating in the program


  • Build networks with the various suppliers that frequent the company where you work: later obtain a senior level job in a supplier’s company in recognition of your qualifications, experience and skills
  • Tailor your resume for the Canadian job market and build networks in the community and workplace: later obtain a job of choice partly due to the well-written resume and good feedback from resume references
  • Attend various job fairs and finally obtain a job in chosen career field



Important steps when searching for jobs!


The examples shared in the above section illustrate some useful steps in the search for a job. It is also important to stress to the newcomers the benefits of the following strategies to help them in their job hunting:


What? Why?
Learning/improving English language skills and vocabulary

·      Equip oneself with the skills to work in an English-speaking environment

·      Join ESL classes and/or an ESL Conversation Class to develop language skills necessary to communicate in the Canadian workplace

Participating in job search strategy program

·      Opportunity to meet and network with agency staff and other newcomers

·      Re-learn skills such as resume writing, networking, job hunting and handling interviews in the Canadian workplace

·      Learn the rights and responsibilities of workers in Canada

·      Build confidence in job hunting

Upgrading qualifications

·      Obtain a Canadian qualification that increases chances of obtaining a job

·      Build network among fellow students, education institutes and potential employers


·      Avenue to receive information about jobs that are not advertised

·      Good way to obtain references for jobs

·      Most suitable manner to spread news of intention to secure a job

·      Promoting news of availability to work

·      Best way to get noticed

Accepting a junior level or survival job

·      Obtain work experience in a Canadian workplace

·      Build good references for future job search

·      A way to ensure that basic needs are sustained while searching for better job

·      Increase opportunity to network with more people

Volunteering and/or participating in the community

·      Obtain Canadian experience and references

·      Build network with staff, community, volunteers and potential employers

·      Feel more confident and fulfilled  through contributing to the community




You can explain to the newcomers that many jobs are not advertised and that they have to expand their search beyond the internet or newspapers. Some helpful guides and information for job hunting are found in the following websites:


Agencies Details
Immigration, Refugees and Citizenship Canada

Tel: 1-888-242-2100



Service Canada

Tel: 1 800 O-Canada




City of Calgary



Some newcomers would find it helpful to network with people from their profession. This can be a gateway to obtaining relevant information on how the profession is regulated nationally and provincially. There are helpful links in the following website:


Agency Details
Professional Associations Website:








Other Resources & References


Agency Details
National Educational Association of Disabled Students

Calgary Job Search Strategies Forum Report


Government of Canada

Student Financial Aid  









Tool 7: Life Skills

Life can be overwhelming. Developing the skills necessary to deal with everything life throws at you is important. School can be useful to teaching us about a particular idea or even a technical skill that will help us get a job, but life skills can be more difficult to learn. This tool helps develop life skills including:

  • How to reach out and connect with people (networking)
  • Training opportunities on essential and soft skills
  • Financial management
  • Career


“It’s not what you know, it’s who you know.”

“The ultimate goal of networking is to build mutually beneficial and hopefully lasting professional contacts and business relationships.  Your aim is to connect to professionals in the workforce you aspire to be a part of.  This can happen through direct one-on-one contact with someone in the profession of your choice or it can happen through various degrees of separation.” (Youth Employment Services, Winnipeg)

Some examples of networking:

  • Attend a networking event
  • Set up an ‘information interview’ with someone who works in an area you find interesting
  • Follow up on any leads or connections that may come your way (maybe your sister’s soccer coach has a friend who works at a company you find interesting – try and set up a coffee with them!)
  • Attend events that people invite you to – you never know where you’ll meet someone!

For more information about networking check out:

Training opportunities on essential and soft skills:

Making Changes Employment and Life Skills Program

Bow Valley College Bridge Program

Bow Valley College Youth in Transition Program

Calgary Catholic Immigration Society – Jumpstart to Success

Calgary Immigrant Education Society – Free internet and employment       services for youth

Calgary Immigrant Women’s Association – Youth Program

Calgary Immigrant Women’s Association – Links to success

Centre for Newcomers – Real Me Program

Immigrant Services Calgary – Youth Volunteer Program

Literacy for Life Foundation – Essential Skills Course

YMCA – YMAP Program

Financial Management


There are lots of resources out there to help figure out your career. If you are a young adult between the ages of 15-24 years the City of Calgary has a Youth Employment Centre dedicated to helping you find a job and figure out your next steps:

Other good resources for young people looking for a career can be found online:

“50 ways to get a job” is a website dedicated to helping young people find a job that fits who they are and what they are looking for in life. With sections titled “Learning new skills” and “Finding my purpose” this website is geared towards people looking to find a meaningful career.

If you are a student either in high school or a post-secondary college or university, visit the career services centre to help polish your resume and get advice. You can usually meet with a career counselor to help figure out what a good career path might be for you.

Career Services University of Calgary:

Career Services Mount Royal University:

Student Employment Services SAIT



Tool 8: Law


Newcomers should have at least basic knowledge about our country’s—Canada—basic law. This way we as a community can maintain a peaceful, non-criminal environment for everyone’s safety. Every country has a different legal system and that can make it challenging for newcomers to understand the basic laws that affect their lives in Canada.

Where can I learn about the law?

Most immigrant serving agencies have a basic program on Canadian laws that people need to follow in Canada. This is also covered in Language Instruction for Newcomers classes (LINC).

Calgary Police Services (CPS) will also send a police officer to your community to do a basic presentation on rights and responsibilities of people living in Canada. For more information on how to arrange a visit from CPS it is best to contact Ethno-Cultural Council of Calgary. ECCC can help connect you with a  ‘Community Liaison Officer’ whose job it is to build relationships between the police and the community.

Everyone living in Canada should familiarize themselves with the Canadian Charter of Rights and Freedoms. This is the most important legal document in Canada and it lays out what people’s rights and responsibilities are as Canadian citizens or permanent residents.

The Canadian Charter of Rights and Freedoms:

What essential information should newcomers know about the law?

The newcomers should be made aware of the Canadian Charter of Rights & Freedoms, the UN Convention on the Rights of the Child, Alberta Family Law Act and Alberta’s Protection Against Family Violence Act. The Citizenship and Immigration Canada website lists some of the important laws that apply to people who live in Canada:

    • Children under 12 years of age cannot be left at home alone or care for younger children
    • All children aged six to 16 must receive some form of education
    • Depending on which part of Canada you live in, you must be at least either 18 or 19 years old to buy or drink alcohol. (Age limit in Calgary – 18 years old)
    • It is against the law to use, buy or sell addictive drugs such as marijuana, heroin or cocaine
    • It is against the law to make any kind of sexual remarks or advances if the other person is not receptive
    • It is against the law to hit anyone, including your spouse or children, either in the home or in public


There are various websites that provide information about the laws.


Agency Details
Alberta Courts

Alberta Family Law Act


Canadian Heritage

Tel: 1-866-811-0055



Government of Alberta

Tel: 1-866-644-9992



Law Central Alberta Website:

Convention on the Rights of the Child




Important numbers that the newcomers should know:


Number When to call?

Any time a person’s health, safety or property is at immediate risk.


More tips on calling 911 can be found in the City of Calgary website:


City of Calgary

To get direct access to City information and services 24/7.


If you wish to access 3-1-1 services from outside the Calgary city limits,

call 403-268-2489


More information can be found in the City of Calgary website:



211 Calgary

For more information about community or social resources available in Calgary.



For directory information about businesses and residences across Canada.


Non-emergency Line
Calgary Police Service
Any non-emergency matters concerning the law.
Non-emergency line
Calgary Fire Department
Any non-emergency matters concerning Calgary Fire Department Non-emergency Line.



Where can I find information on Canada’s legal system?


You can provide newcomers with information about the legal system from the following website:


Agency Details
Immigration, Refugees and Citizenship Canada (IRCC)

Tel: 1-888-242-2100





Other resources:

More information about the legal system in Canada can be found on pages 58-63 of this Alberta Government guide for newcomers:


Resources about preventing and dealing with bullying

Bullying is unacceptable at any time and in any situation. It isn’t a normal part of growing up. Visit the Alberta Human Rights Commission’s website to find links to services and resources designed to help children, youth and adults prevent and deal with bullying:




Tool 9: Culture, Parks & Recreation


Every newcomer youth goes through many hurdles in adjusting to a new environment. Introducing them to the range of cultural events in Calgary and showing them how to find recreation centres that are conveniently located encourages them to participate in community activities and helps them to enjoy a better quality of life.


Where can I find information on various cultural events in Calgary?


Calgary offers a wide array of cultural performances and presentations from classical to jazz, visual to performance, from contemporary to experimental at theatres, galleries, museums, clubs and other venues. Every season – Fall, Winter, Spring and Summer, different types of cultural and arts performances, presentations and festivals are held. Some of the festivals include the Calgary Folk Festival, Afrikadey, Carifest, Calgary International Children’s Theatre Festival and Global Fest. Live theatre offerings include some plays specifically for children. There are commercial cinemas in each major shopping centre, and specialist cinemas (Plaza, Globe, Uptown) in the downtown area that offer more challenging fare. Art galleries provide free access to the current art scene, while hands-on art classes are available at City of Calgary Arts Centres. You can encourage the newcomers to volunteer at some of these events to learn more about the culture and develop networks.



You can find information about the arts and culture scene from the following websites:


Agencies Details
Axis Contemporary Art

Tel: (403) 262-3356



Calgary Arts Development

Tel: (403) 268-3800



EPCOR Centre for the Performing Arts

Tel: (403) 294-9494



The City of Calgary

Tel: (403) 476-4305



The Glenbow Museum

Tel: (403) 268-4100





What essential information should newcomer youth know about the support given for development of the artists and/or art in Calgary?


It is important for newcomer youth to know that Alberta aspires to be a vibrant arts community that inspires creativity and innovation. You can encourage the newcomers to explore the world of art and culture in Calgary through various organizations that support the development of the arts and/or artists.

Agencies Details
Immigration, Refugees and Citizenship Canada (IRCC)

Tel: 1-888-242-2100



Alberta Foundation for the Arts

Tel: 310-0000

then (780) 427-9968



Calgary Professional Arts Alliance (CPAA)

Twitter: @calgaryarts



Canada Council for the Arts

Tel: 1-800-263-5588

Tel: (613) 566-4414



EPCOR Centre for the Performing Arts

Tel: (403) 294-7455




Where can I find information on recreation and leisure activities in Calgary?


You can provide the newcomer youth with information about recreation activities and Canada’s physical activity guide from the following websites:

Agencies Details
Cardel Place

Tel: (403) 532-1013


City of Calgary

Tel: (403) 268-3800



Genesis Centre for Community Wellness

Tel: (403) 590-2833



Health Canada

Tel: 1-866-225-0709



Public Health Agency of Canada

Tel: 310-000

then (780) 495-2754



Talisman Centre

Tel: (403) 233-8393



Trico Centre for Family Wellness

Tel: (403) 278-7542


YMCA Calgary

Tel: (403) 237-9622





What essential information should newcomer youth know about accessing recreation facilities?


Newcomers can be informed that many recreation centres offer subsidies to different income levels. They should enquire at the recreation centre about what programs and services are available, how to apply for a subsidy and also how payments can be made. Various recreation centres offer different types of membership fees and member benefits. You can show the newcomers the websites to visit or the publications that advertise the outdoor and indoor activities during the different seasons. Libraries distribute free magazines, newsletters and periodicals that provide information on recreation and sports activities.


Resource & Reference


Agency Details
City of Calgary Website:
Cardel Place Website:
Talisman Centre Website:
YMCA Calgary Website:

What are the various types of parks in Calgary and the surrounding area?



Calgary Parks

Providing the newcomer youth with information about the parks and playgrounds in Calgary will give them the choice of a wide variety of places in or near Calgary in which to spend their leisure hours or vacation time. Calgary’s communities, parks and natural areas are connected by an extensive network of over 700 km. of pedestrian and bike paths that are available for all Calgarians to use. In fact, Calgary has the most extensive urban pathway and bikeway network in North America.  This pathway system links the suburbs, the major city parks and the downtown. You can find information from the following website:


Agencies Details
City of Calgary

Map of Pathway system in Calgary:



Community Parks & Playgrounds in Calgary:




Provincial Parks

You can give the newcomer youth information about the provincial parks and recreational areas in Alberta. There are 75 provincial parks and hundreds of recreational areas protecting 27,500 sq. km. (10,617 sq. mi.) of land in Alberta. The parks and recreational areas showcase the diversity of Alberta’s wildlife and geography – boreal forests, mountains, foothills, prairies, lake lands and badlands. Newcomers should be encouraged to visit and/or camp at these places to experience the wonders of nature in Alberta. There are no admission fees, but there is a charge for camping sites, which can be reserved in advance. You can find more information on the following website:


Agency Details
Government  of Alberta

Tel: 1-866-427-3582




National Parks

The newcomer youth should be made aware that ecology is an important issue in Canada. Parks Canada is responsible for protecting the ecosystems of the national parks in Canada and for managing them for visitors to enjoy as special places without damaging their integrity. The closest national park to Calgary is Banff National Park. There is a charge for admission to the National Parks. You can tell the newcomers that they can purchase a day pass, a season pass or an annual pass. More information about the national parks can be found on the following website:


Agency Details
Parks Canada

Tel: 1-877-737-3783





Tool 10: Self- Care


The years between ages 16-30 are a time of personal growth and transition. It is during these years that we start to figure out who we are and how we want to live our life. We also have greater responsibilities. While change is an essential and important part of life, it can also be stressful. Self-care refers to the idea of taking time to care for yourself. Practicing self-care is important both for short term stress relief and for long term health.

Where can I learn more about self-care?

Self-care will look different for everyone depending on what you need to relax and feel healthy. Some good resources can be found online at:

The Centre for Addiction and Mental Health in Ontario developed a self-care guide for newcomers to Canada. It is available in 15 languages and can be downloaded here:

and here:



If you feel like talking to someone would help, Calgary Counselling Centre offers confidential counseling with a young focus:

Some examples of self-care activities:

Meditation and/or prayer

Breathing exercises

Taking a short walk outside

Spending time with people who make you feel happy and supported

Saying “no” to things that are stressful, difficult or you just don’t have time to do


Eating healthy food

Getting an extra hour of sleep

Reading a book or watching a movie for fun

Taking time for yourself to reflect, write or just sit quietly


Where can newcomer youth approach for peer support for mental health issues?


You can encourage newcomer youth to access the programs and resources at the Canadian Mental Health Association (CMHA). CMHA facilitates access to resources people require to maintain and improve mental health and community integration, build resilience and support recovery from mental illness and addiction.


The Peer Options program offered by CMHA provides individuals a safe place to share with peers with lived experience who are now focused on wellness and recovery. Together participants learn the value and skills of building healthy friendships, as well as strive to develop peer support networks and transition to the community. Resources and information about CMHA can be found in the following link:



Tool 11:  Health

The change in the environment may cause newcomers to feel concerned about the impact on their health and well-being. Knowing about the health care services and programs can help the newcomers choose the most appropriate health care and treatment options. Providing them with information about how they can access the health services will help lessen their anxieties about adapting to the new environment.




Where can I find information on health services?


You can provide newcomers with information on the health services available in Alberta from the following websites:

Agencies Contact Information
Alberta Health Services

Tel: 1-866-408-5465


Services Canada

Tel: 1 800 O Canada




Interim Federal Health Program for refugees, protected persons, refugee claimants as well as their dependents.






What should the newcomers do in the event they require health services?


You can provide newcomers with a list of the types of health services in Calgary and the directions to reach those services. In the event that they require medical services, they should know which health care option to choose, where the health care service provider is located and the documents they should bring






Tool 12:  Advocacy


Advocacy is a difficult but important concept to understand. The term advocacy refers to “the act or process of supporting a cause or proposal: the act or process of advocating something.”[**]


An ‘advocate’ is generally someone who stands up for a cause they believe in or a person they feel is being mistreated. The word ‘advocate’ is similar to the word ‘activist’ but they mean slightly different things.


Canada has a long history of important advocates who have promoted specific causes and issues.


For example, Rosemary Brown was a social justice advocate and the first black woman to be elected to the Provincial Legislature.


Rosemary Brown[††]


Similarly, Nellie McClung advocated for women to have the right to vote in the 1920s when it was illegal for women to vote.

Being an advocate simply means standing up for what you believe in. This can be difficult if what you are standing up for is unpopular or unusual. When Rosemary Brown was first elected to the Provincial Legislature in British Columbia she was the first black woman to do so and she had to overcome significant racism and sexism to get there. Similarly, Nellie McClung faced intense resistance to her belief that women should be treated equal before the law.

Some questions for advocates to consider:

  1. What problems are you most passionate about?
  2. Do other people share a passion for this issue?
  3. Can you think of a concrete solution to this problem? Is this solution feasible?
  4. Will this solution make a lasting change in people’s lives? Does it alter the system that is creating the problem?


The Youth Engagement Initiative (YEI) has been designed to support the Ethno-Cultural Council of Calgary (ECCC) efforts to empower youth to advocate on their behalf or on behalf of others. People who know how to advocate effectively can lead to changes in attitudes, policies and opportunities as well as exercise their right to demand for changes or lend their voice to those who suffer from racism and discrimination.

ECCC developed an advocacy resource toolkit for ethno-cultural youth through the YEI. The toolkit can be found in the ECCC website under Resources:


Understanding and Combatting Racism and Discrimination (UCRD)








5. Bibliographical Sources

Citizenship and Immigration Canada, (2013). Welcome to Canada: What You Should Know [PDF version]. Retrieved from





6. Useful Contacts

Organization Contact Details

Immigrant, Refugee Citizenship Canada (IRCC)



Service in English & French:



TTY[‡‡] Service within Canada:





Canada Border Services Agency (CBSA)



Service in English:
1-800-461-9999Service in French:


TTY Service within Canada:





Canada Revenue Agency (CRA) – Calgary Tax Services Office





For individuals:



For businesses and self-employed:


TTY Service within Canada:




Immigrant Refugee Board

Tel: 1-866-787-7472




Department of Foreign Affairs and International Trade (DFAIT)


Tel: 1-800-267-8376
TTY Service within Canada613-944-9136  



Ministère de l’Immigration et des Communautés culturelles (MICC)


Tel: 1-877-864-9191


TTY Service within Canada






Passport Canada


TTY service within Canada1-866-255-7655 


Service Canada


1 800 O-Canada
(1-800-622-6232)TTY service within Canada





Multiculturalism Program Office – Calgary


Tel: 1-888-776-8584


Distress Centre

Tel: 403-266-4357












7. Additional Useful Sources & Information

Organization                Alberta Human Rights Commission

Contact Details
Telephone: Confidential Inquiry Line 403-297-6571
Fax: 403-297-6567


Mailing Address
Alberta Human Rights Commission
Southern Regional Office

200 J.J. Bowlen Building
620 – 7 Avenue SW
Calgary, Alberta T2P 0Y8
Office hours 8:15 a.m. to 4:30 p.m.


Alberta Human Rights Act protects Albertans from discrimination in certain areas based on specified grounds. The purpose of the Alberta Human Rights Act is to ensure that all Albertans are offered an equal opportunity to earn a living, find a place to live, and enjoy services customarily available to the public without discrimination.

Organization                          Calgary Arts Development

Contact Details
Telephone: 403.264.5330
Fax: 403.262.9644
Mailing Address
Calgary Arts Development
Suite #501, 237 8th Ave. SE (Burns Building)

Calgary, AB, T2G 5C3


Calgary Arts Development champions the arts as a key driver of the long term success of the city of Calgary. Calgary Arts Development acts as a central hub that invests in, promotes, learns about and advocates for the arts to animate Calgary as a vibrant cultural centre.



Organization                          Calgary Public Library

Contact Details
Telephone: 403.260.2600
Mailing Address
Calgary Public Library
Administration, 6th Floor
616 Macleod Trail S.E.
Calgary, Alberta T2G 2M2


The Calgary Public Library is a distributed library system featuring 17 branch locations including the Central Library. The Library`s role as a definitive source of information, inspiration, and ideas in the community makes it the second most used system in Canada. On average, someone is borrowing something from the Library every two seconds, around the clock, every day of the year. A number of outstanding programs and resources demonstrate the Library`s pursuit of innovation, accessibility, and learning.



Organization                          Calgary Sport Council

Contact Details
Telephone: 403.387.7772


Mailing Address
Calgary Sport Council
Suite #370, 305 – 4625
Varsity Drive NW
Calgary, Alberta T3A 0Z9


The Calgary Sport Council is a volunteer non-profit society, representing sport in the city of Calgary. The formalization of the Calgary Sport Council was the first step toward bringing sport organizations together in an effort to discuss issues and opportunities to enhance the delivery and development of amateur sport in Calgary.

Organization                          Calgary Stampede

Contact Details
Telephone: 1-800-661-1260 (North America toll free)

Telephone: 403-261-0101 (local)

Fax: 403-265-7197


Mailing Address:
Calgary Stampede
Box 1060, Station M
Calgary, AB T2P 2K8


The Calgary Stampede is a volunteer-supported, not-for-profit community organization that preserves and promotes western heritage and values. The Stampede contributes to the quality of life in Calgary and southern Alberta through its world-renowned 10-day Stampede, year-round facilities, western events and several youth and agriculture programs. All revenue is reinvested into Calgary Stampede programs and facilities. The Stampede celebrations are held in July every year.




Organization              Ethno-Cultural Council of Calgary

Contact Details
Telephone: 403- 263-9900

Fax: 403- 262-8973


Mailing Address:
915 – 33 Street NE

Calgary, Alberta T2A 6T2


Ethno-Cultural Council of Calgary (ECCC) is a community-based organization with a membership of 43 ethno-cultural organizations and more than 40 individuals. ECCC was founded in 2002. Its mission is to facilitate the collective voice of Calgary’s ethno-cultural communities towards full civic participation and integration through collaborative action.


ECCC Programs

Building Bridges with Ethno-Cultural Communities (BBEC)

  • Provides information, training, toolkits and resources to ethno-cultural communities relevant to services and resources available for newcomers.
  • Promotes collaboration between ethno-cultural communities, service providers and community resources.





Leadership Engagement, Action & Development (LEAD)

  • Combines innovative leadership training and community action through civic participation.
  • Promotes cross-cultural collaboration among ethno-cultural leaders around common issues.




Ethno-cultural Community Action on Racial Discrimination              (E-CARD)

  • Raises awareness and promotes community action to address racial discrimination/
  • Collects stories, conducts field trips, community forums and focus groups.
  • Organizes, trains and develops toolkits for community action teams.



Sustaining Healthy and Awesome RElationships (SHARE)

  • Prevention initiative that seeks to promote alternative strategies to address systemic, structural and root causes of domestic violence through collaboration.



Connecting Elders of Ethno-cultural Communities (CEEC)

  • Trains Elder Brokers to connect immigrant seniors with resources to increase accessibility of mainstream services through a reduction of cultural barriers.



Research & Policy

  • Conducts research and policy work in collaboration with community and stakeholders to study how ECCC priority issues are affecting ethno-cultural communities.
  • Educates ECCC members about how policy decisions are made and engages them in meaningfully in policy discussions, consultations and debate.



Youth Engagement Initiative

  • Follows a broker Model where youth are in the position to drive the change they want to see in their own communities.
  • Core group of ethno-cultural youth who are trained as brokers carry out community action plans that will cultivate community development and build the capacity of their communities.



Organization                          Immigrant Access Fund

Contact Details
Toll Free: 1-855-423-2262

Telephone: 403- 204-2667 (local)


Mailing Address:
16, 2936 Radcliffe Drive SE
Calgary, AB T2A 6M8­­


The Immigrant Access Fund (IAF) is a non-profit society­­ that gives microloans to internationally trained professionals who would want to work in the occupation they had in their home country. The IAF micro loans are different than regular bank loans because IAF does not require applicants to be employed, have a credit history in Canada, or have collateral-all typical bank requirements. IAF micro loans are available to people who cannot receive a student loan because they are not taking full-time studies or they have not been in Canada long enough.


IAF invests in people who the banks would turn away – people who have skills and abilities the Canadian society needs.







[†] Adapted from the National Youth Homelessness Learning Community (2008) “Engaging youth: A how to guide for youth serving organizations.” Retrieved from:

[‡] Newcomers and their families can sign up to be members of the library by going to a nearby library. The information in the E-library mentioned in the website can be accessed if you have a library membership. See page 71 for more information on the Calgary Public Library.


[§] Adapted from the Youth Employment Services “The Power of Networking” accessed

[**] Merriam-Webster dictionary “Advocacy” retrieved from

[††] Rosemary Brown

[‡‡] TTY Service are for callers who are deaf or hard of hearing, or have a speech impediment and use a text telephone.